Presentient Technologies Ltd Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
This Notice may change from time to time. Continued access or use of our website, procurement or use of our services, or engagement in any communication with us after we revise this Notice means users accept the changes to Our policies.
Contact details
Data Protection Officer: The contact details for our data protection officer are as follows: dpo@presentient.com
EU Representative: The contact details for our Representative for GDPR purposes are as follows: dpo_eu@presentient.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Health information (including dietary requirements, allergies and health conditions)
- Website user information (including user journeys and cookie tracking)
We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:
- Health information
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Payment details (including card or bank information for transfers and direct debits)
- Account information, including registration details
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
How to Withdraw your consent
We are committed to making it easy to withdraw your consent, depending on the type of processing you consented to, you can withdraw consent in the following ways:
- Cookies and tracking technologies: Update your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website, or by adjusting your browser settings.
- Other consent-based processing: Contact us directly at dpo@presentient.com
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time (See How to Withdraw consent).
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To provide, improve, and customise our website and services, which furthers our legitimate interest in operating our business and communicating with the public regarding our website and services; supporting or provisioning users' procurement, access to, and use of our website or services; analysing, understanding, and obtaining insights into how our website and services are being used by users and how users are communicating with us; benchmarking, auditing, developing, and improving our website, services, and communications; monitoring the health, performance, and security of our website and services; and exploring and developing new methods of developing and growing our business.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for legal requirements are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
- Third parties:
- Our customers may provide personal information as part of a role as a sub-processor providing services. Our customers are obliged to have consent from individuals before collecting this data.
How long we keep information
| Information Type | Use of Data | Retention Period |
|---|---|---|
| Names and contact details | Provision of Goods and Services | 6 years |
| Health information | Provision of Goods and Services | 6 years |
| Website user information | Provision of Goods and Services | 1 year |
| Names and contact details | Operation of Customer Accounts | 6 years |
| Payment details | Operation of Customer Accounts | 7 years |
| Account information, including registration details | Operation of Customer Accounts | 6 years |
| Names and contact details | Legal Requirements | 6 years |
| Names and contact details | Dealing with queries and complaints | 3 years |
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors
Amazon. This data processor does the following activities for us: Infrastructure provider for hosting our web application
Atlassian. This data processor does the following activities for us: Management of support tickets
Google. This data processor does the following activities for us: Data storage
Hubspot. This data processor does the following activities for us: CRM
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Amazon
Category of recipient: Infrastructure Provider
Country the personal information is sent to: EU
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
Organisation name: Hubspot
Category of recipient: CRM Provider
Country the personal information is sent to: EU
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
Children’s privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect online personal data directly from children. If you are a parent or guardian of a minor child and believe that the child has disclosed online personal data to us, please contact us via email: dpo@presentient.com.
Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
How to complain
If you have questions or complaints regarding this notice or about Presentient’s privacy practices, please contact us by email at dpo@presentient.com.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last Updated: 18 March 2026